When Logan was 2, Brian and Kelly took him for his first trip to see the Easter Bunny. It was a typical mall Easter Bunny experience, with the child and the person in rabbit suit sitting together while the parents take some pictures.

But once the session was over, Kelly wanted to head to a store on the second floor. That meant taking the escalator, and Logan was having no part of it, as Brian  relates in Chapter 13, “Riding the Escalator with the Easter Bunny.”

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Logan was steadfast in his resolve. He wasn’t stepping onto that moving metal monster. Kelly and I took turns trying to convince him that it would be fine. We’d hold his hands. The ride only lasts a few seconds. It’s like a train that goes upward.

Negative. Logan wasn’t getting on that thing.

That is, until the Easter Bunny hopped on by. It was more like a shuffle — those fake rabbit feet are big — but Mr. Bunny was headed for the same escalator that we were trying to get Logan to ride.

Whoever was in the rabbit suit that day had some experience with small kids, because he or she could immediately see that we were parents in need of assistance. The Easter Bunny walked up to us, looked at Logan, motioned to the escalator and held out his paw. He was inviting Logan to hold his hand
and ride up the escalator with him. Initially, Logan was hesitant, but after a little more convincing, he finally agreed to take the escalator if the Easter
Bunny would ride it with him. We got a kick out of it. Kelly snapped some memorable photos of Logan’s first escalator ride, and perhaps most important, Logan got his first taste of the art of negotiating …

For those few minutes, that bunny was the best businessman I had ever seen. He seized the opportunity, found a customized solution for the people he was serving, went the extra mile to see the project through to completion and showed compassion while he was doing it.

If dressing up in a rabbit suit has that kind of effect, sign me up for some long ears and a cottontail.